Terms and Policies


The General Data Protection Regulation (GDPR) took effect from 25 May 2018. The GDPR aims to give you more control over your personal data. Here at Simon Baynes Wholesale, we never share or disclose your details to anyone, your details are used so that we can prepare your order and to send out occasional e-newsletters. If you do not wish for your details to be kept on-file then please email us.  

Customer data and details acquired when registering or ordering on this website are processed in accordance with local UK law and is never sold to or used by third parties.

Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.

Your Information

When you sign up for any of our services or order online we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, business address, telephone number, e-mail addresses and payment details (direct debit, PayPal, credit or debit card). If you need support, then our staff may need to know more information about you to solve the problem or issue a refund.

How Your Information Is Used

We will use your personal identifiable information in the following ways.

- For payment purposes and to provide convenient and targeted support.
- To contact you and announce special offers, general announcements, and news. Please note you can opt-out of receiving these emails at any time by following the instructions at the bottom of the e-mail.
- To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit.

We will NEVER provide your personally identifiable information to any persons other than a law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.

We do not under any circumstances apart from the above give away or sell your information to any third parties.

Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers 'help' file.


Upon using our services, you may be requested to participate in our periodic internal surveys that are conducted by Simon Baynes Wholesale to determine your personal interests. These surveys are strictly voluntary. The data collected through these surveys will only be used to improve our products and services and will never be sold to any third parties.

Communications From The Site

When we receive an email, we use the return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties.


We provide you the opportunity to 'opt-in' and 'opt-out' of our newsletter at any time. Our newsletter is sent every month so it will certainly contain a lot of useful information and any offers we may have. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them at any time.

Information Sharing and Disclosure

We collect information from our website visitors using Google Analytics. We use this information to better design our website and services. This information is never shared with any third party. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

Simon Baynes Wholesale does not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How You Can Access / Correct Your Information

You can access all your personal identifiable information that we collect by getting in touch with our team. Once your identity has been verified (we use this procedure to better safeguard your information), then we’ll provide you with your information or correct your details.

Specific Terms and Conditions

Simon Baynes Wholesale considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user's private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Simon Baynes Wholesale. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that Simon Baynes Wholesale does not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


The security of your personal information is important to us. We follow the industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, we have taken every step possible to make your information safe. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Links To Other Sites

This website contains links to other sites that are not owned or controlled by Simon Baynes Wholesale. Please be aware that we, Simon Baynes Wholesale are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Changes To This Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. For more information please do not hesitate to send your questions via our contact form.

Terms And Conditions Of Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy (see bottom of this page) govern Simon Baynes Wholesale and Simon Baynes Ltd. relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term Simon Baynes Wholesale, ‘us’ or ‘we’ refers to the owner of the website whose registered office is Simon Baynes Wholesale, Unit 25, The Raylor Centre, James Street, York, YO10 3DW

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only.
  • It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us.
  • This material includes, but is not limited to, the design, layout, look, appearance and graphics.
  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.




Payment is in GBP Sterling only.


We do not export produce from the UK.


Fruit and vegetable orders must be with the office by 11am the same day for evening delivery or next day delivery.

Substitutions and Credit Slips:

If an item is out of stock or currently unavailable we will contact the customer via email to offer either the nearest product substitution available or a Credit for that item added to your account as a Credit Slip which can be used on future orders.

Refund policy:

All complaints need to have arisen within 24 hours of receiving the order. We will then email or give you a call once your complaint/return has been considered. If we believe your complaint is valid with any of our products we will be happy to offer a replacement of the item with your next order or a refund, please contact the office on 01904 413418 or by email sales@simonbaynes.net at your earliest convenience.


We ask that all cancellations of produce are made as soon as possible to avoid any charges being incurred. If you would like to cancel your order, please ring 01904 413418.


We offer two payment options – weekly and monthly, if you wish to make monthly payments, then this will need to be discussed and agreed in advance, weekly payment is our preferred option. Weekly payments need to be made within 5 working days of you receiving the goods. If we agree on a monthly payment plan, then the fees will need to be paid within 30 days from the date of the invoice. Failure to pay your invoice on time can result in an additional fee being incurred. 

The following payment options are available to customers:

  • Sage Pay (via a debit or credit card) – can be used for both online orders and regular deliveries
  • Cheques – made payable to Simon Baynes
  • Cash – by special arrangement, please contact our office if you are going to make payment via this method
Simon Baynes

Unit 25, The Raylor Centre,
James St, York YO10 3DW

Tel. 01904 413418